Service Level Agreement

The ideal tool for managing expectations for suppliers and customers.

SLA


  • An SLA defines the standards required of a service provider or supplier;
  • Once the standards are defined, the SLA must also then determine how the service provider's performance will be measured;
  • The SLA must also determine the parties respective rights and obligations;
  • In the context of increased concerns around confidential information and privacy, the SLA must also restrict the disclosure of information;
  • Lastly, the SLA must set out what the consequences are of non-performance.
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    R980

    • Purchase a comprehensive Service Level Agreement now.
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