Service Level Agreement

The ideal tool for managing expectations for suppliers and customers.


  • An SLA defines the standards required of a service provider or supplier;
  • Once the standards are defined, the SLA must also then determine how the service provider's performance will be measured;
  • The SLA must also determine the parties respective rights and obligations;
  • In the context of increased concerns around confidential information and privacy, the SLA must also restrict the disclosure of information;
  • Lastly, the SLA must set out what the consequences are of non-performance.
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    • Purchase a comprehensive Service Level Agreement now.
    If you have any specific requirements, we are here to assist you. Our legal team is available to assist you and provided that your changes do not require substantial drafting, we will assist you in the process at no additional cost. Talk to us about your requirements, either through the online chat service on our site, or by phone on 011 783 8017 or email us at
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